Table of contents
The Terms and Conditions include:
- Definitions
- Subject matter
- Contract hierarchy
- Purchase Order
- Duration / Entry into force
- Customer obligations
- Provider obligations
- Professional Services
- Warranty
- Terms of use of the Solution
- Maintenance / Updates / Assistance
- Pricing / Invoicing / Payment conditions
- Termination
- Liability
- Intellectual Property
- Processing of the Customer’s data
- Post-termination assistance
- Confidentiality
- Force majeure
- Non-solicitation
- Business references
- General provisions
- Applicable law and jurisdiction
Company details
Caast Technologies builds AI-driven finance and operations platforms. Caast provides a managed private finance data platform and a suite of Finance AI Agents, together with CFO advisory and implementation services, exclusively to professional customers to improve how finance teams manage data, workflows, and controls.
1. Definitions
“Purchase Order” refers to any quote or commercial proposal issued by Caast (or a customer-issued order referencing Caast’s quote) and signed by the Customer. It lists the Products, Professional Services, pricing, volume commitments, and payment schedule.
“Customer” is the entity signing the Purchase Order.
“General Conditions” are the present terms and conditions.
“Specific Conditions” are any bespoke terms agreed by the parties and appended to the Purchase Order.
“Agreement” means all contractual documents described in Section 3.
“Date of Entry into Force” is the date specified in the Purchase Order or, failing that, the date of signature.
“Documentation” means user guides and technical materials supplied by Caast.
“Data” means any Customer information (including Personal Data) entered into or generated by the Solution.
“Personal Data” has the meaning set out in GDPR.
“Payment Schedule” details the invoicing cadence.
“Products” are the managed finance data platform and Finance AI Agent modules made available by Caast.
“Professional Services” are any additional services (implementation, advisory, custom development).
“License” is the right granted under Section 15 to use the Products or Deliverables.
“Service Level” is Caast’s monthly availability commitment.
“Transition Period” is an optional extension after termination to allow orderly offboarding.
“User” is any person authorized by the Customer to access the Solution.
“Volume” means usage limits (e.g., records stored, connected systems, or agreed workloads) defined in the Purchase Order.
2. Subject matter
These General Conditions govern: (a) Caast’s provision of the Solution and Products to the Customer, and (b) any Professional Services requested by the Customer. By signing the Purchase Order, the Customer acknowledges and accepts these terms.
3. Contract hierarchy
The contractual documents, in decreasing order of priority, are: (1) the Purchase Order and its Specific Conditions; (2) these General Conditions and their appendices; (3) any Statement of Work; and (4) any Non-Disclosure Agreement. In case of conflict, the higher-order document prevails. Amendments must be signed by both parties.
4. Purchase Order
The Purchase Order specifies: subscribed Products, authorized Users, Volume limits, Professional Services, pricing, payment schedule, and effective date. Signing the Purchase Order binds the Customer to these General Conditions.
5. Duration / Entry into force
Each Order takes effect on the Date of Entry into Force and typically runs for twelve (12) months. Unless otherwise stated, it renews automatically for successive one-year periods unless either party gives at least sixty (60) days’ notice. If the Customer exceeds the contracted Volume, the Order may be renewed automatically at the same plan unless the Customer upgrades within fifteen (15) days.
6. Customer obligations
The Customer shall use the Solution in accordance with the Agreement, Documentation, and Acceptable Use Policy; maintain compliant infrastructure; obtain all necessary authorizations and consents; and provide Caast with accurate information. The Customer is responsible for its Users and any third parties it authorizes to access the Solution.
7. Caast obligations
Caast will provide the Solution and agreed Professional Services with reasonable skill and care, maintain availability (subject to scheduled maintenance and force majeure), notify the Customer of material issues, and request information needed to perform the Agreement.
8. Professional Services
Professional Services (implementation, custom work, advisory) are governed by the Purchase Order and any Statement of Work. Fees may be time-and-materials or fixed. Deliverables are accepted via a sign-off process, and a license to use them is granted per Section 15.
9. Warranty
Caast warrants that the Solution will materially conform to the Documentation. Caast does not warrant uninterrupted or error-free operation but will remedy reproducible defects not caused by Customer misuse.
10. Terms of use
Access: Caast uses continuous monitoring and reasonable technical and organizational measures to keep the platform and agents available, but does not commit to a specific uptime percentage or service credit model. Planned maintenance windows and emergency work may temporarily affect access.
Hosting & security: Customer data is hosted within the EU, primarily in France, in segregated environments. The managed platform is deployed over a VPN-based mesh network so that customer workloads are not directly exposed to the public internet. Backups are performed internally. The Customer must also maintain its own backups. Caast implements logical and physical safeguards and will not access or modify Customer data except to provide the service or address incidents.
11. Maintenance, updates, assistance
Caast provides corrective maintenance, pushes security/bug-fix updates, and may release optional upgrades. Assistance is available via knowledge base and online support (business hours, Monday–Friday CET, excluding French public holidays).
12. Pricing, invoicing, payment
Prices are exclusive of VAT and invoiced per the Payment Schedule. Payments are due within 30 days. Bank charges are borne by the Customer. Volume is valid only for the Order term; unused Volume is forfeited. Caast may adjust prices upon renewal with ninety (90) days’ notice. Late payments incur 1% monthly interest plus a €1,200 recovery fee. Caast may suspend service for unpaid invoices outstanding more than 30 days.
13. Termination
Either party may terminate for material breach not cured within 30 days of notice. If the Customer terminates without cause or is at fault, all fees for the remaining term remain payable. Upon termination, access ceases unless the parties agree to a Transition Period. Rights and obligations intended to survive termination remain in force.
14. Liability
Each party is liable only for direct damages. Caast’s total liability is capped at 20% of the fees received in the 12 months preceding the event giving rise to liability. Neither party is liable for indirect damages (loss of profits, data loss, etc.).
15. Intellectual property
Caast retains all rights to the Solution, algorithms, models, and Deliverables. The Customer receives a non-exclusive, non-transferable license to use the Solution and Deliverables during the subscription term. Results generated by the Solution remain Caast’s property, with a license granted for Customer use. The Customer must not copy, reverse engineer, or resell the Solution. Caast may audit compliance.
16. Processing of data
Customer data remains the Customer’s property. When Caast processes Personal Data on the Customer’s behalf, it acts as Processor under GDPR and follows the Data Processing Agreement (DPA). The Customer remains responsible for its own GDPR obligations.
17. Post-termination assistance
The Customer may request a Transition Period (up to 15 days) by notifying Caast at least 15 days before the end date and signing a dedicated Purchase Order. The Customer must export its data before termination; Caast can provide data extracts (subject to fees) within 30 days of termination.
18. Confidentiality
All information exchanged under the Agreement is confidential and must not be disclosed to third parties, except as permitted by the contract or law. This obligation survives for five (5) years after termination.
19. Force majeure
Neither party is liable for delays or failures caused by events beyond its reasonable control (e.g., strikes, government actions, natural disasters, outages). The affected party must notify the other and resume performance as soon as possible. If the event lasts more than 60 days, either party may terminate with written notice.
20. Non-solicitation
During the Agreement and for 12 months after termination, neither party may hire or solicit the other’s personnel without consent. Breach triggers liquidated damages equal to twelve (12) months of the employee’s gross salary.
21. Business references
The Customer authorizes Caast to list its name and logo as a reference during the Agreement and for two (2) years afterward, unless otherwise agreed.
22. General provisions
Entire Agreement: the documents listed in Section 3 constitute the whole agreement and supersede prior discussions.
Assignment: neither party may assign the Agreement without written consent, except to an affiliate as part of a corporate reorganization (with prior notice).
Independence: the parties are independent contractors.
No waiver: failure to enforce a provision does not waive it.
Severability: if any provision is invalid, the remainder remains effective.
Survival: confidentiality, IP, liability, governing law, and similar provisions survive termination.
Notices: must be in writing (email with acknowledgement, or registered letter if acknowledgement is unavailable).
23. Applicable law and jurisdiction
The Agreement is governed by French law. Any dispute shall be submitted to the exclusive jurisdiction of the Commercial Court of Paris, notwithstanding multiple defendants or third-party claims.